Zia Credit Union understands it’s crucial to help protect you from account takeover fraud. That’s why we are introducing a new ID proofing measure for in-person visits to our location and/or our Shared Branch locations. 

With account takeover fraud on the rise, we’ve added new ID-proofing security when accessing your account in person at our location and/or our Shared Branch locations. This new fraud prevention measure allows us to make certain it’s YOU trying to access your account, not an imposter.

If you bank at one of our Shared Branch locations, a teller can now identify and authenticate members with out-of-state IDs in the branch through a QR code and one-time passcode multi-factor authentication verification. This additional layer of authentication will be used for cash withdrawals using out of state IDs.

How it Works:

1.     Scan the QR code located in the branch or visit verify.coop.org.

2.     Select your credit union’s name from a drop-down list.

3.     Enter your member number and the last four digits of your social security number.

4.     Upload a photo of your ID.

5.     Take a selfie.

Tip: Save your validation for an even quicker experience next time!

6.     Show your one-time passcode to the teller (passcode is valid for 20 minutes).

If you have any questions, please contact us!